Home / Products / Generalp Flux
Generalp Flux product mark
Generalp Flux
AI Troubleshooting Assistant

The fix is already in the manual. Flux finds it and tells you what to do.

An agentic AI assistant for maintenance and after-sales teams. Your technician asks in their own words, in their own language, and gets the exact remedy — with a citation that opens the original page of the original manual.

Every claim cited to a page
Ask in any language
Runs in your environment
Generalp Flux · Product Overview
01 · The cost of downtime

A machine stops. The answer is scattered across a hundred documents.

Manuals, service bulletins, wiring diagrams, spare-part lists, past work orders, the notes of whoever fixed it last time. The answer to this fault is in there — in one of them, on one page. Working out which is the job nobody has time for while the line stands still. Usually the technician calls someone instead. Sometimes that someone is on holiday.

100+ sources

manuals, bulletins, diagrams and work orders — each in its own format

Tens of thousands of pages

and nothing that says which page answers this fault

One night shift

one technician, and a line that is not running

02 · How it works

Upload the manual. An agent team does the reading.

1

Upload

Drop in a troubleshooting PDF and watch the agents work through it live — pages read, entries built, error codes indexed. A 214-page manual takes minutes, not weeks.

2

Ask

The technician picks the machine and describes the problem in their own words. One error code, several at once, or none at all — and follow-up questions that continue the thread.

3

Act

Flux returns numbered steps from your manual, in the technician's language, with a citation on every claim. One tap opens the original PDF at the cited page.

“E-204 ve F-12 birlikte geliyor” · TR
I'm seeing E-204 and F-12 together — what do I do?
Grounded & verified
Both codes come from the same feeder unit fault — resolve E-204 first.
1. Power off the feeder unit and release the tape lock.
2. Reseat the connector, then confirm the latch is fully engaged.
3. Recalibrate the feeder before restarting the line.
Troubleshooting Guide · Open page 32
  • Any language The technician types Turkish. The manual is English. Nobody notices, and error codes pass through untouched.
  • One code, several, or none “E-204 and F-12 together” or “the spindle vibrates at high RPM” — Flux searches by symptom as readily as by code.
  • Follow-ups that remember “That didn't work — what else?” keeps the thread and continues from the previous answer.
03 · Grounded, and provable

Every claim opens the real page.

An answer you can check is worth more than an answer you cannot. Every citation opens the original PDF at the cited page, with the exact passage outlined. A technician standing at a stopped machine does not have to trust the system — they can look.

  • Only from your manuals No outside knowledge. No invented error codes.
  • Audited before it reaches the technician Every claim is checked against the page it cites.
  • Never another machine's manual Answers are locked to the machine in front of them.
  • Honest about gaps When your manual does not cover something, Flux says so rather than guessing. For a stopped machine, a wrong instruction is worse than no instruction.
04 · Specialist agent teams

Not one model guessing. Four teams, each with a job.

Flux is not a chatbot with your PDFs attached. It is a set of specialist agent teams, each with one defined job and a hard budget.

Team 01

Data understanding & ingestion

Reads every manual once — and structures it so a fix is never torn from its error code.

Team 02

Query understanding

Language, intent, error codes and follow-ups — resolved before a single search runs.

Team 03

Agentic retrieval

Investigates, judges its own evidence, and searches again if it isn't good enough yet.

Bounded
Team 04

Grounded synthesis

Writes the answer from your pages only — then audits every claim against what it cited.

Self-audited
Bounded by design. Every investigation runs on a hard budget — predictable latency, predictable cost, and no runaway loops.
05 · Full observability

Agentic — but never a black box.

Everything Flux does is visible from a single admin console. You own the evidence trail, not just the answers.

  • Manual ingestion Upload a manual and watch the agent team work through it, live.
  • Vector database inspection Search and filter every indexed entry by machine, document, error code or page.
  • Traces and agent logs Every run recorded end to end, with timings for each stage.
  • Usage and cost monitoring Model calls, tokens and cost per answer, broken down by day and by model.
06 · What it is worth

For maintenance, service and after-sales teams.

Faster resolution

The right page in seconds, not a manual search.

Less downtime

Lines restart before the shift is lost.

Lower cost

Fewer escalations, fewer call-outs, fewer experts on the phone.

Happier customers

Answers a technician can trust and check.

Maintenance teams

A junior who can act like a senior

Fewer escalations, less waiting, and the knowledge of the plant available on every shift.

After-sales & field service

Resolved on the first visit

Faster first-visit resolution, and fewer calls that end with “I'll have to check and call you back”.

Machine builders & OEMs

Ship the assistant with the machine

Deliver your machines with an assistant that already knows their manuals — and turn support load into a differentiator.

07 · Deployment and ownership

Your manuals, your infrastructure, your data.

Runs in your environment On your servers or in your own cloud tenancy.
Your manuals stay yours They stay in your systems, and they are never used to train anyone's model.
Your choice of model Flux works with OpenAI, Anthropic and Google models over their APIs, where your prompts and your manuals are not used to train the provider's models.
API-first The technician interface can be replaced with your own front end without touching the system underneath.
Delivered as an engagement We ingest your manual set, evaluate against the questions your technicians actually ask, and hand over with documentation.
08 · Questions

The things people ask us first.

Troubleshooting guides, maintenance manuals and alarm code references, as PDFs. Flux keeps the original file so every citation can be opened at its page.

A single manual is ingested in minutes. The work in a rollout is not the ingestion — it is agreeing what “correct” looks like for your machines, which we do with your team during the pilot.

Flux says so, and shows what it did find. It does not invent a remedy. For a stopped machine, a wrong instruction is worse than no instruction.

Yes — any system like this can be. That is exactly why every claim is cited and every citation opens the page it came from. Flux is built so that a technician can check it in one click, and so that you can audit any answer it has ever given.

The technician can ask in their own language regardless of the language of the manual, and the answer comes back in the language they asked in. We validate Turkish and English formally as part of every deployment.

As a consulting engagement for setup and rollout, then per plant. Talk to us about the size of your manual set and we will give you a figure.

See it on your own manual.

Send us one troubleshooting manual and a handful of the questions your technicians actually ask. We will ingest it and show you the answers, with citations, on a call.

cengiz.eralp@generalp.com.tr